We sincerely hope you enjoy your order as much as we do!
However, if you decide to return your item, please email us at email@example.com within 7 days of receiving your order.
If your return is accepted, you will have 14 days to return the item to us, from the date you first requested a return. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unfortunately shipping costs are non refundable for unwanted items.
If you receive a damaged or faulty item, please report this to us at firstname.lastname@example.org within 7 days and we will endeavour to send out a replacement to you as soon as possible.
Please look after your unwanted items once you have decided to return them even if they are damaged. They must be returned undamaged and in the original packaging. This is both the box they came in and the box they were sent in, filled with the protective packaging. In some cases we will arrange a collection. We may also request images as confirmation of damage.
We will be unable to process your return if unwanted items are returned to us damaged.
You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). We recommend using a tracked or recorded returns service as we are not responsible for lost parcels. It is the customers responsibility to return items to us in secure and suitable packaging. We will be unable to process your return if unwanted items are returned to us damaged. Once we have received your return we will process your refund. Please note, refunds may take up to 7-10 days to show in your account but sometimes can take longer especially when paying via PayPal. Unfortunately shipping costs are non refundable for unwanted items.
If you wish to request an exchange, the fastest way is to follow the returns process above and create a new order on the website.
Timeless Enterprise Limited is a UK company which upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your Statutory Rights are Not Affected.
Company Registration Number: 12987124